Below are frequently asked questions you may find helpful
When should I place my order if I want my order on time?
Because our stroopwafels are handmade, then personalized and individually wrapped, We require that you place your order at least 3 weeks before your event to account for processing time. If an order is needed sooner than the required 3 weeks, a rush shipping fee of $35 will be added to the order if placed outside the 3 weeks. Please contact us first if you need your order within a week to see if you can be accommodated. Canada, Hawaii, and Alaska orders require 4 weeks of lead-time.
Can I place my order months in advance?
Yes, you can place your order months in advance. Just let us know when your event will take place and we will make sure it’s delivered that week. Please include the desired delivery date in the notes box during checkout.
How do I personalize my favor?
After placing your order, please email us your desired design at email@example.com with the order number included in the subject. If you need to make a change after you have already placed your order, please contact us RIGHT AWAY to make the necessary changes.
Can I get a full refund?
Only for defective or damaged items. Since our favors are personalized by the customers, all sales are final and non-refundable unless the product received is defective or damaged. in that case, the customer should contact our customer service team at firstname.lastname@example.org for assistance within 7 days of the order being delivered. Please note that return shipping costs are the responsibility of the buyer all returns are subject to a 15% restocking fee.
How much is shipping?
Shipping is FREE for all orders in the US. We charge a flat shipping fee of $6.99 for all orders to Canada.
Do you ship worldwide?
No! Right now we only ship to the US and Canada