Shipping and Returns
Shipping is free for all orders within the contiguous US. We charge a flat shipping fee of $6.99 for all orders to Canada, Hawaii, and Alaska. We offer free standard shipping. Because our stroopwafels are handmade, then personalized and individually wrapped, orders should be placed before at least 3 weeks to account for processing time. If an order is needed sooner than the required 3 weeks, a rush shipping fee of $35 will be added to the order if placed outside the 3 weeks. Please contact us first if you need your order within a week to see if we can accommodate you. Our personalized non-edible favors only require a 10 day lead time. Canada, Hawaii, and Alaska orders require 4 weeks of lead-time.
Since our favors are personalized by the customers, all sales are final and non-refundable unless the product received is defective or damaged. in that case, the customer should contact our customer service team at firstname.lastname@example.org for assistance within 7 days of the order being delivered. Please note that return shipping costs are the responsibility of the buyer all returns are subject to a 15% restocking fee.